ASK DARREN


Darren Schmidt
Vice President

Do you have questions about having screenprinting done? Have you been burned or overcharged before by hidden screenprinting fees?

If you have ever ordered decorated garments, you know that the process can be confusing. At Crystal Clear Logos, we want to make it as easy for you to understand as possible.

If you have questions, Darren has the answers.With 24 years of experience, he can explain the intricate details of the decorating process in easy to understand language.

Ask Darren A Question
If your question is not below, feel free to ask. Darren will get back to you as soon as possible.

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Below are some of the more common questions we receive.

Darren's CCL FAQ

Q: Why is the per shirt price higher on a 12 shirt order than on a 100 shirt order?
A: No matter what the quantity, 12 shirts or 1,200 shirts, it takes us the same amount of time to prep and set up your order. The cost is spread out over the total number of shirts. It's really just simple division, if the prep and set up cost is divided by 12, it will be higher than if divided by 1,200.

Q: Can you make one shirt?
A: Our minimum garment order is 12 pieces. If I told what it would cost to print one shirt you would probably laugh at me.

Q: Can I order youth size shirts and adult size shirts with the same design?
A. Yes, but you have to keep in mind that the design is sized to the smallest shirt. This means that if your order consists of youth small shirts and adult extra large shirts, the design will be sized to the youth shirt, around 9 inches wide. If there were only adult shirts the design would be in-between 12 to 13 inches wide.

Q: Why does it cost more to print on dark colored shirts?
A: It all comes down to the thickness of the ink. Screen printing ink is somewhat transparent (see-through). Where it would only take 1 layer of black ink to cover an area of a white shirt, it takes two layers of white ink to cover the same area on a black shirt. To do this we have to semi-cure the first layer of ink. In plain English, we have to print white ink twice, which doubles our print time.

Q: How long will it take to finish my order?
A: The standard answer to this question is 2 weeks. We will also do our best to finish your order as fast as possible if you need it by a certain date. We have met deadlines as short as 24 hours. The best thing about this is that we do not charge for rush order, (we can either do it or not). Call to see if we are able to meet your deadline.

Q: How can I lower the cost of my shirts?
A: The two main price factors in printing is the quantity of garments and the number of design colors. If you raise the number of shirts you buy at one time and lower the number of colors in your design you could lower the per shirt cost by $3 or more.

Q: Can I get a copy of my design on a disk to use for other printing.
A: Yes, as long as you have paid full price for the designing of your art, this includes art prep and the per hour design charge, we will provide you with a high quality computer file that can be used for any type of printing.

Q: Can I bring in my own garments to be printed?
A: With the exception of our contract customers we learned a long time ago that printing on garments purchased outside of our shop "brings pain." The main reason for this is quality control, and the loss of the ability to purchase extra, in case of a problem with the printing.

Q: Do you create art?
A: We have two full time artists and a full time digitizer. With over 20 years of combined experience, we have the ability to create just about anything you can think of.

Q: Can I bring in my own art?
A: We encourage all of our customers to at least bring in a sketch of what they would like. We have used as little as a bar napkin and as much as image set film to process the art. The more you bring us the easier it will be to make you happy. We also except plain old fashioned ideas and work from there.

Q: Do you have screen charges?
A: This is where most people get confused and tricked. We do not charge separately for screens. We have taken the time to work all of the extra charges that most companies charge separately, into one price. We have also streamlined these cost factors to be considerably lower then most companies. If you are comparing our prices with other companies remember to divide the total amount of screen charges by the number of shirts you are ordering and add that cost to each shirt. You might be surprised to learn that when a sales person tells you that your per shirt cost is $7, after screen charges it equals $9.

Q: Do you digitize?
A: Yes, we have a full time digitizer, and a state of the art digitizing program that can even convert files made for screen printing into embroidery designs. Everything is done in-house to maintain the highest quality.

Q: Can you use a file I provide for embroidery?
A: If your file is not digitized to sew on embroidery machines, even digital/computer files will have to be digitized..

Q: I had my logo digitized at another embroiderer, can you use it?
A: Sure, but here is what we need. The file needs to be a pulse file, dos condensed, or a Tajima file. If this makes no sense to you or the other company looks at you funny, give us a call. Remember if you paid for digitizing the file is yours.

Q: Can I use other people’s art in my design? i.e.. (cartoon characters)
A: That a very, very big NO. When companies have artists draw characters or designs they tend to be very adamant about copyrights. Although some places will copy a design and print it right up for you we will shy away from this. The alternative is to have our artist, who is a great cartoonist and designer, make you a design with a similar flavor.

Q: Do you sell letterman jackets?
A: Sorry but no we don't.

Q: Do you save the screens used for my design?
A: In the old days most screen printers would keep screens so they would not have to make them twice if there was a reorder. Now days with only a few exceptions it's more economical to reuse the same screen over and over again. The film positives are stored in case of a reorder. The savings are passed on to the customers.

Q: Can you make patches?
A: Making patches takes a special machine that we do not have. We can do the design work and digitizing then recommend a company who can make the patches.

Q: What is the difference between an art prep. charge, and an art design charge?
A: Art prep is the process the art department has to go through to get your design from the computer file, to a film positive. Art design is taking your ideas, sketches, or pictures and making it into a logo or design. They both are a one time charge.

Q: What does it take to start an order?
A: Here's the short list. We need to know what type of garment you will be ordering and what colors to print. We need your logo, design ideas, or finished art. And last but not least we need a 50% deposit. If you're having problems deciding on a particular garment you can also choose to put a deposit down on the art design and just start there. The approval of your artwork usually takes the longest.

Q: Can I buy shirts with no printing on them?
A: Yes, Some customers just want to have their group wearing the same color t-shirt. Remember the more shirts you buy, the better the price. Check out our pricing before you go to your local retailer, you might be surprised.

Q: How do I pay?
A: We love customer who pay with cash, but most people pay by check, visa, and master card. We do not accept American Express. All orders are to be paid in full when picking up your finished garments.

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2008 Crystal Clear Logos, Inc.